物流政策
This Shipping Policy applies to all orders purchased on the official website of dashenihao (www.dashenihao.com). It covers order processing, shipping methods, delivery time, global shipping rules and related service instructions. By placing an order on our website, you agree to the shipping terms stated below. We adhere to standardized, transparent and customer-friendly shipping services for all global customers.
1. Order Processing Time
After your order payment is successfully confirmed, our team will start the formal order processing procedure, including product inspection, sorting, packaging and shipment arrangement. All orders will be processed within 1–3 business days. Please note that processing time does not include weekends and official public holidays, which will not be counted in the working days.
2. Global Shipping Service
dashenihao provides free shipping for all store orders. There are no hidden shipping fees or additional handling charges for any regions around the world. We are committed to bringing cost-effective and worry-free shopping experience to every global customer.
3. Standard Delivery Time
The standard international delivery time is 7–15 business days after order shipment. The overall delivery period is affected by international logistics transportation, customs clearance inspection, local delivery efficiency and regional factors. In individual cases, the delivery time may be slightly extended due to objective logistics reasons.
4. Shipping Process Instructions
Once your order is processed and shipped successfully, we will update the order logistics status in a timely manner. Customers can track your package progress according to the corresponding logistics information. We recommend customers to fill in accurate and complete shipping information to avoid delivery delay, package return or loss caused by incorrect address information.
5. Custom and Duties
All international shipments may be subject to local customs inspection and relevant local regulations. Any possible local tariffs, duties or related fees are subject to the local policies of the destination country. Customers shall be responsible for complying with local import regulations and bearing relevant possible expenses.
6. Shipping Related After-sales Rules
Combined with our official after-sales policy, we support a 30-day return service. If you need to apply for return and after-sales service after receiving the goods, please submit your application within 30 days from the date of receiving the package. Our team will complete the inspection and relevant processing work within 7 business days after receiving and verifying your returned items.
7. Policy Update
We reserve the right to update and adjust this Shipping Policy according to business optimization and logistics service upgrades. All updated terms will be posted on our official website and take effect immediately after publication.
8. Contact Us
If you have any questions about order processing, shipping time, logistics tracking, delivery exceptions and other related problems, please feel free to contact our official customer service team.
Support Email: 13859899237@163.com
Company Address: Room 407-083, 4th Floor, Administrative Office Building, Xiangnan International Logistics Park, No. 89 Guoqing South Road, Chenjiang Subdistrict, Beihu District, Chenzhou City, Hunan Province